Draft for review. This sets out statutory rights that apply whatever a policy says. Have it checked before publishing.
Changing your mind
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days of receiving it, without giving a reason.
To cancel, tell us within those 14 days – an email to [email protected] is enough. You then have a further 14 days to return the goods to us.
Returned items must be unopened and in a resaleable condition. Sealed trading card product that has been opened cannot be returned under this right, because opening it is what determines its value.
Refunds
We refund within 14 days of receiving the goods back, to the payment method you used. That includes the standard delivery cost you originally paid. Where you chose a faster delivery service than our standard option, we refund the standard rate.
The cost of returning the goods to us is yours to cover, unless the item was faulty, damaged or not what you ordered.
Faulty, damaged or incorrect items
Your rights under the Consumer Rights Act 2015 are unaffected by anything above. If an item is faulty, damaged in transit or not what you ordered, contact us with photographs and we will replace it or refund you in full, including all delivery costs.
Please tell us about transit damage within 7 days of delivery, so we can raise it with the courier.
How to return something
- Contact us first at [email protected] so we can log the return against your order.
- Pack the item so it reaches us in the condition it left.
- Use a tracked service – until it reaches us, it is your responsibility.
Our returns address is given on the Contact page. Please do not send anything back before contacting us.
Last updated 20 September 2026