FAQ

No. You can check out as a guest. An account keeps your order history and delivery address to hand, and is how pre-order updates reach you.

The set has not been released yet. You can order now and we dispatch as soon as stock reaches us, which is usually on or shortly after the release date shown on the product. Pre-orders are charged at the time of ordering.

If it has not been dispatched, yes – contact us as soon as you can and we will sort it. Once it is with the courier you can still return it under the cancellation right explained on our Returns page.

Orders placed before 12pm on a working day are dispatched the same day. Tracked delivery is typically 2-3 working days. Full detail is on the Delivery page.

Not at the moment. We ship within the United Kingdom only.

Delivery is free on orders over £50. Below that, tracked delivery is charged at the rate shown at checkout.

Every item is inspected before listing: factory seals, wrap tension, print registration and case markings. Stock comes through authorised distribution rather than the secondary market, which is the first and most important check of all.

Contact us straight away with photographs and we will replace or refund it. This is the whole basis of the business – we would far rather hear about it than not.

No. Weighing and resealing is precisely the practice we exist to guard against. Sealed product leaves us exactly as it arrived.

Yes. You have 14 days from delivery to tell us you are cancelling, and a further 14 days to send it back. It needs to be unopened and in a resaleable condition. Full detail is on the Returns page.

Tell us within 7 days with photographs of the packaging and the item. We will replace it or refund you in full, including delivery.